Return and Refund Policy

We want you to be totally satisfied with your routine. If you change your mind, we are here to help.

• 30-Day Window: You have 30 days from the date of delivery to request a return.

• Condition: Due to hygiene and safety standards, returned products must be unopened, unused, and in their original packaging with the seal intact.

• How to start: Contact us at shop@eluniacosmetics.com with your order number.

• Refunds: Once we receive and inspect your return, we will process your refund to the original payment method within 7 business days.

• Damaged Items: If your order arrived damaged or incorrect, please let us know immediately. We will make it right.

How to Return:

No complicated forms. Just email us at

📩 shop@eluniacosmetics.com with:

Full name
Order number
Product(s) you would like to return

We will respond with detailed return instructions and the return address.

Return Shipping

The customer is responsible for return shipping costs.
We will cover return shipping costs only if the product arrived damaged, defective, or incorrect.

Refund Method

Refunds are issued only to the original payment method used at checkout or as store credit.
We cannot issue refunds to alternative destinations (e.g., cash, cryptocurrency, different card, or different account).
Processing time is typically 15–20 business days after the return is received and approved.